The Response System

If this is your week

• Calls go to voicemail and voicemail goes nowhere.
• Texts, web forms and messages land in four places and three people.
• A customer asks a simple question and waits a day.
• Whoever is at the desk is also doing two other jobs.
• You find out about a missed customer when they leave a review.

What it is costing you

A question that waits a day is a customer who called someone else. Most owners cannot say how many messages went unanswered last week, because unanswered messages do not show up anywhere. After the install they do.

What you have by the end

• Every call and message, from every channel, answered in your words and routed to the right person.
• Hours, pricing, directions and the common questions answered at once.
• Anything that needs a person handed to the right one, with the whole thread.
• Every conversation in one place.
• One number each Monday: messages in, answered inside the hour.

Why this one works when the last one did not

The last answer was a phone tree or a part-timer. This one answers like your best front-desk person on her best day, in your words, and it hands off instead of guessing. We build it around how your calls and messages actually arrive, test it with you on real traffic, and train your team in one recorded session. Felipe has set the standard for the front of house in a few hundred businesses. Daniel builds it.

How it works

1. We sit with you and map every way a customer reaches you.
2. We write the answers in your words, with you.
3. We set up the answering and the hand-offs.
4. We connect your phone, your texts, your web form and your calendar.
5. We test it with you on real calls and messages.
6. We train your team in one recorded session.
7. For 14 days after hand-over we fix anything that is off.

The one number

Messages in and messages answered inside the hour, every Monday.

Price

$2,500 once. It includes the mapping, the answers written with you, the set-up and hand-offs, the connections, the test on real traffic, the recorded training, 14 days of fixes, and a person who answers you by the end of the next business day. Not included: a person on your payroll answering the phone, running your ads. For context: answering services that put a person on your line run $250 to $2,100 a month, every month.

Upkeep, if you want it: ten percent a month of what we built, cancel anytime. We keep what we built working, make the small changes it needs, and check in on the functions we set up and the goals we set with you. A break inside our scope is fixed inside two business days or that month is on us.

Every system comes with a 30-minute call with Felipe about your business.

The founding offer

The first three businesses we install this for get one extra 30-day review at no charge.

Our guarantee

It works the way your plan says, on a test with you. If it does not, we fix it at no charge inside 14 days. If we cannot make it work, the install fee comes back. We do not promise a sales number before we have your baseline.

Questions

What you get, as it runs

A sample conversation and the Monday screen, recorded on a demo business we built. We walk you through it on the call.